Hilton Garden Inn San Antonio Downtown Riverwalk

Very nice hotel. The front desk was friendly in letting me know the details of the stay. He even offered some things to do. I saw reviews with complaints about the fact that they don't clean the rooms every day and people didn't know. When I checked in I was told and there is a very legible sticker in the bathroom mirror stating this. They also said to just notify if anything was needed and they would have the room cleaned and/or restocked. I had no issues with this. I was there for 2 nights so I didn't need anything. I did notice there wasn't any hand soap at the sink. I'm assuming they forgot to stock it and I'm hoping it's something they actually supply. I carry my own so it was fine. Only issue I had was with valet. I didn't mind the price. I was charged $42 for it. I didn't realize that the cars are kept off-site about a block or 2 away. I didn't feel comfortable with that. The attendant from the day I checked out wouldn't let me request my car in person. He said it had to through a text that had been sent, but I had deleted it. I deleted it because the other attendants were allowing for me to do it in person. There was a timer after I sent the request for my car. 8 minutes in he comes up to me to ask if I requested it or not. Made me think what was the point if he didn't even know I did it. A small price to pay I guess for an otherwise unproblematic stay.

Could not recommend this place enough. They were so nice. They even gave me a special remote so I could use my Apple TV with their TV. They gave me two free water bottles upon check in which is really nice. Very exceptional guest service. And if you use the mobile app and are a member you get to pick your own room and I loved my view of Downtown! Oh and the roof top pool is amazing too, you can see everything from there including the Alamo! And the fitness center was nice as well. Really cannot think of anything negative. Maybe have those special remotes in all rooms just in case someone does not think to ask for it and wants to plug in an HDMI device? But besides that, really nice and could not recommend enough! Will return and will recommend. The price is not bad too, only $250 for two nights for a downtown hotel (this was back in September but still). Picture was the view from my room 1002.

By far the best experience I've had visiting Downtown SA. EVERY staff member [from valet attendant to front desk, cleaning crew, engineers, restaurant & bar staff] was very welcoming & friendly. Followed up with me during my [extended] stay to make sure I was satisfied with everything. Restaurant staff ladies offered great recommendations of things to see & do. Location is GREAT; so much to do & many options to eat & drink are within walking distance. HIGHLY Recommend! Definitely will stay here again.

Overall I had a good experience. The staff were EXTREMELY nice and helpful. The only complaints I would have is the walls are paper thin and you can hear everything inside and outside the hotel. So if noise bothers you, then you might want to go elsewhere. You also have to let them know when you would like room service but you can arrange for it everyday if you’d like. Lastly, the rooms could use a remodel but the lobby and an entities are nice. Great location! I stayed there for a month and I would stay again. Thank you.